Support

A question about an order, a print defect, a damaged parcel? Write to us: support@oncebound.com (reply within 24 business hours). Include your order number (OB-XXXXXXXX) and, for a defect, a photo.

Frequently asked questions

• Where is my order? The tracking link is in your confirmation e-mail. In ChatGPT, ask “where is my order OB-…” with the e-mail used at checkout.
• Delivery times Printed close to you, then delivered: usually 1 to 2 weeks depending on the country.
• Print defect or damage Free reprint on photos sent within 14 days of delivery.
• Cancellation Possible until the book goes to print; write to us as soon as possible. As the book is personalised, there is no right of withdrawal afterwards.
• Your data See the privacy policy.